Please Read This Before Submitting a Refund Request
We understand that sometimes things don’t go as expected. Before you request a refund, please read below — we might be able to resolve your issue quickly.
Our team is always here to help and make sure your experience is smooth and stress-free.
Here’s What to Know:
1. Having Technical Issues?
If you’re experiencing problems like access errors or setup troubles, contact us first. Many issues can be resolved in just a few steps with the help of our support team.
2. Something Missing?
If there’s something you expected and didn’t find, just let us know. Our team is open to feedback and can often assist or improve the experience for you.
3. Slow or Interrupted Experience?
If you’re dealing with delays or interruptions, we can guide you on adjusting settings or identifying network-related issues. Most of the time, it’s an easy fix!
Refund Window
- You may request a refund within 3 days of your original purchase.
- Refund requests submitted after 3 days may not be eligible.
How to Request a Refund
- Contact our support team at support@stella-iptv.com.
- Include your order ID, purchase date, and a short explanation of the issue.
- Refunds are typically processed within 24–48 hours, once verified.
⚠️ Incorrect or incomplete details may delay the refund process.